1 YEAR WARRANTY
If within one year your Hunters Element product is found to have a manufacturer fault in any way, we will repair or replace it for free!
LIFETIME EXTENDED WARRANTY
We are so confident in the quality of our gear that if at any point in its life your Hunters Element kit gets damaged, we'll sort you out. If you've torn it on an antler, punctured it with a thorn or crushed a zip between rocks, we'll repair it (if we can) for a small fee. Some jobs are easier than others though, so you should check out our Product Care Guide to get the best life out of your gear.
Defective Merchandise: Returns for manufacturer defects will be accepted. Please try to include all original packaging and materials including boxes, manuals, warranty cards, instructional DVDs, and any other materials in the original shipment or packaging.
Incorrect Merchandise: Contact us via e-mail or phone if you received an item different than what was described on the website or is the wrong size, color, or style than what you ordered. Get in touch via our Contact Us page and we'll help you out!
Sizing Returns & Other: For online order returns relating to instances where the size of items needs to be changed, we will provide store credit for the value of the item purchased assuming the gear is in brand new condition and all of the tags are still on. For a successful return request please attach a photo of the product showing the defect, or for size swaps, show the product in new condition with the tags on and send it to: firstname.lastname@example.org
How to Return
Please use the Contact Us page to contact us to discuss a return process.
Shipping and handling charges will not be refunded for returns or repairs unless an error occurred on our part in the shipment of your order.
All items purchased on SALE (discounted price) are final. Some products may be exchanged if there are replacement sizes available, but this is at the full discretion of Hunters Element Staff. Staff hold the right to refuse exchanges or returns.